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What makes us different?

Data is in our DNA.

It informs, enables and inspires all of our work, from strategy and creative to execution and post-analysis.

Accountability rules.

We earn every new opportunity by over-delivering on the last one. And we’re cool with that.

No detail is too small.

We have a well-earned reputation for flawless execution. Just ask our clients.

No ivory towers.

Our senior people don’t just manage the process. They’re part of it. At every step.

Can do, will do.

Attitude counts for a lot in our business. We are collaborative, supportive and unabashedly optimistic.

Every contact matters.

To us, every contact with your customer is an opportunity to nurture a more rewarding relationship.

Test, learn, optimize.

We believe in continuously improving the performance of everything we do for you.

Proud to be specialists.

In an era of marketing generalists, we concentrate on doing a few things really, really well.

Everything we do begins and ends with your customer. 

We were customer-centric long before it became a buzzword.

          

Since 1997, we have started every assignment with a deep understanding of our clients’ customers and what matters to them.

 

At RI, we believe in the power of data, and how it can make your marketing more efficient, and your communications more relevant and powerful.

 

Our approach has always been iterative, disciplined and committed to optimizing at every stage.

 

It’s an approach that continues to work for us, and for our clients, many of whom have been with us for 10-plus years.

Our Services

We offer a range of specialties to help you forge longer, more profitable relationships with your customers.

 

While we specialize in 1:1 communications in any media, such as email, mobile and direct mail, we don’t start with tactics as a general rule. The focus is on your customers at every step, which means our work can be found wherever they happen to be—online, offline and every place in between.

 

In 1:1 marketing, relevance is paramount. So regardless of the channel, we use data to create highly personalized and timely communications.

 

With our clients sometimes testing dozens of messaging and channel variations, our team has unique experience in handling even the most complex program. That makes it a lot easier for clients with ever-increasing time constraints to manage every detail. 

 

CONNECTIONS

Number of customer connections made over the past 5 years.

STRENGTH

Team of 1:1 marketing professionals, and growing.

KNOWLEDGE

Portion of the RI team with more than 10 years  of experience.

COMMITMENT

The average number of years our clients have worked with RI.

Meet the Team

Stephen Forchon

Chief Executive Officer and Founder

Margaret Proctor

Chief Operating Officer

Scot Riches

Chief CRM Officer

Daniel Westgate

VP, Executive Creative Director

Margaret Ngai

Head of Analytics and Technology

Rachael Gillespie

VP, Production and Studio Director

 
 

Connect

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Inquiries

Ready to optimize customer engagement and loyalty?

 

Contact Scot Riches, our Chief CRM Officer, at 416.368.6211 or fill out the following form.

Visit Us

We are located in a heritage building dating from 1871 at:

 

256 Adelaide Street East

Toronto, ON M5A 1N1

Join the Team

To apply for a job with RI, please send a cover letter together with your C.V. to: info@responseinnovations.com

Call Us: 416.368.6211